Twitter Support (@TwitterSupport)

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#BlackLivesMatter #AlwaysProud Here to help. 🖤

https://help.twitter.com

Twitter HQ

2008-12-04 18:51:57

You may have seen a “Rate limit exceeded” message when trying to access Twitter recently. We’re working on fixing a problem with our backend system and you’ll be back to your Tweets soon.

We've been using labels and warnings on Tweets to help reduce the spread of misleading information and provide context from trusted sources.

We heard your feedback that they could be more noticeable, so we’re testing other colors for these labels on iOS to help them stand out.

We've been using labels and warnings on Tweets to help reduce the spread of misleading information and provide context from trusted sources. We heard your feedback that they could be more noticeable, so we’re testing other colors for these labels on iOS to help them stand out.

We are aware of a security incident impacting accounts on Twitter. We are investigating and taking steps to fix it. We will update everyone shortly.

Keep the Tweets flowing and the conversations going, without switching between other tabs and the Messages tab. On the desktop version of https://twitter.com, you can now access your DMs at the bottom right of your screen when you’re not on the Messages tab.

Slide into those DMs without clicking away from your timeline.

Rolling out on web.

Slide into those DMs without clicking away from your timeline. Rolling out on web.

Since we first developed our rules for content related to COVID-19, global health authorities’ understanding of the disease has evolved. So how we determine whether to remove potentially misleading information about COVID-19 has evolved too. (1/2)

 #BlackLivesMatter is happening on Twitter. We’ve created a new Topic that highlights conversations about the movement and includes Tweets from organizations and activists. Follow the Black Lives Matter Topic: https://twitter.com/i/topics/913061256646377473

In the last few weeks, you may have seen Tweets with labels linking to additional info about COVID-19. Not all of those Tweets had potentially misleading content associating COVID-19 and 5G. We apologize for any confusion and we're working to improve our labeling process. (1/4)

Video autoplay can be turned off in three steps: 1️⃣ Select "Settings and privacy" from the main menu 2️⃣ Tap "Data usage" 3️⃣ Tap "Video autoplay" and select "Never"

Juneteenth represents freedom, emancipation, and liberation.

To celebrate #Juneteenth is to know Black history. It's to know American history. And it’s to understand the work doesn’t stop here.

Here are voices and resources to keep you going. And here’s why... 🧵

Juneteenth represents freedom, emancipation, and liberation. To celebrate  #Juneteenth is to know Black history. It's to know American history. And it’s to understand the work doesn’t stop here. Here are voices and resources to keep you going. And here’s why... 🧵

We're sorry about testing voice Tweets without support for people who are visually impaired, deaf, or hard of hearing. It was a miss to introduce this experiment without this support. Accessibility should not be an afterthought. (1/3)

I appreciate the feedback and direct conversation about  #a11y from our passionate community. It's clear we have a lot of work ahead to make Twitter more inclusive for people with disabilities. I will advocate for a11y to be part of our design from the beginning of all projects.

With Lists, you can curate custom timelines of the many voices Tweeting about your interests. Now in your Home timeline, discover Lists to follow and see top Tweets from the ones you're already following.

Add new voices and conversations to your Timeline using Lists.

You can now:
👉 make a List
👉 discover new Lists
👉 follow a List
👉 Tweet a List

Add new voices and conversations to your Timeline using Lists. You can now: 👉 make a List 👉 discover new Lists 👉 follow a List 👉 Tweet a List

Hear us out: we're testing a new way to start a conversation.

Hear us out: we're testing a new way to start a conversation.

Sharing an article can spark conversation, so you may want to read it before you Tweet it. To help promote informed discussion, we're testing a new prompt on Android –– when you Retweet an article that you haven't opened on Twitter, we may ask if you'd like to open it first.

We've curated a list. Diversify Your Feed to amplify voices from underrepresented communities and marginalized groups. To assist allies and potential allies in their journey of learning. To stand in solidarity.  #BlackLivesMatter https://twitter.com/i/lists/1230956746601975808?s=20

If you find yourself in need of help, here is a collection of resources and advice designed to support your mental health. Black mental health matters: Resources and self-care tips for overwhelming times. https://twitter.com/i/events/1267529857069510656

To follow what’s happening in real time, tap the ✨ located at the top right of your Home timeline to change from seeing top Tweets to latest Tweets first.

I lead the @TwitterSupport team. I am so proud to work at a company that stands behind #BlackLivesMatter! We are here to help, in any way we can. Please don't hesitate to reach out during this time if you need help or support. I'm here. 👇🏾

I lead the  @Twitter Support team. I am so proud to work at a company that stands behind  #BlackLivesMatter! We are here to help, in any way we can. Please don't hesitate to reach out during this time if you need help or support. I'm here. 👇🏾

Not quite ready to send that Tweet? Now on  you can save it as a draft or schedule it to send at a specific time –– all from the Tweet composer!

Not quite ready to send that Tweet? Now on https://twitter.com you can save it as a draft or schedule it to send at a specific time –– all from the Tweet composer!

Adding descriptions to images is a great way to include everyone in your conversation. These descriptions, aka alt-text, enable folks who use screen readers to interpret images in Tweets. Starting today, you no longer need a setting to add alt text and it's available on 📱 & 💻.

Adding descriptions to images is a great way to include everyone in your conversation. These descriptions, aka alt-text, enable folks who use screen readers to interpret images in Tweets. Starting today, you no longer need a setting to add alt text and it's available on 📱 & 💻.

Are your Lists primed, pinned, and ready to go? There’s one more thing! When you create or edit a List on iOS and web, you can upload your own banner image to customize that List and make it all your own.

A conversation on Twitter can get noisy and hard to follow. For a more meaningful convo experience, we're testing something new. 👇 As you compose a new Tweet, you can open replies to everyone, people you follow, or just people you @ mention. For details: https://blog.twitter.com/en_us/topics/product/2020/testing-new-conversation-settings.html

Testing, testing...

A new way to have a convo with exactly who you want. We’re starting with a small % globally, so keep your 👀 out to see it in action.

Testing, testing... A new way to have a convo with exactly who you want. We’re starting with a small % globally, so keep your 👀 out to see it in action.

We’ve made updates to our Terms and Privacy Policy, which go into effect on June 18, 2020. It’s important to us that you understand these changes, so we’ve listed and explained them here: https://privacy.twitter.com/blog/2020/update_terms_and_privacy_policy

Sometimes it's better to show than to tell. Now with the in-app camera you can: 📷 Take up to 4 photos or a video to attach to a Tweet 📷 Reply and Retweet with your photos and videos So go on and share what's happening in the moment in just a few taps!

There’s now more to the conversation behind the Retweet count. On iOS, tapping into any Tweet, then tapping “Retweets” will show you the Retweets with comments.

Don’t miss the Tweets about your Tweet. 

Now on iOS, you can see Retweets with comments all in one place.

Don’t miss the Tweets about your Tweet. Now on iOS, you can see Retweets with comments all in one place.

The information you see on Twitter should be accurate and reliable. That's why we're expanding our use of Tweet labels and warnings to address misleading information. Here’s more on how and when we decide to use them: https://blog.twitter.com/en_us/topics/product/2020/updating-our-approach-to-misleading-information.html

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